Returns, Refunds, Cancellations & Exchanges Policy

Welcome to GentStyle. We aim to provide you with a smooth and satisfying shopping experience. If something isn’t right with your order, we’re here to help.

1. What We Will Do Together

Step 1: Raise a Request
If you receive a wrong, expired, or damaged product, please raise a return or replacement request within 7 days from delivery. For damaged or missing items, the request must be raised within 2 days.
Email: dkscinfotechsolution@gmail.com with Order ID & contact details

Step 2: Review
We review your request within 2 working days.

Step 3: Pickup Arrangement
If approved, our courier partner will collect the product from your address.

Step 4: Self-Shipping (If Needed)
If reverse pickup is unavailable in your area, you may self-ship the product. Courier charges will be reimbursed upon submission of a valid receipt.

Step 5: Replacement or Refund
After receiving the returned item and completing a quality check:

  • Replacement delivered within 5–7 business days (subject to stock)
  • OR refund processed

2. Conditions for Return or Replacement

  • Wrong product delivered
  • Expired product delivered
  • Damaged product (tampered/broken packaging)
  • Incomplete order (missing items)

3. Returns or Replacements Will Not Be Accepted If

  • Product has been opened, used, or altered
  • Original packaging/tags/labels missing
  • Request raised after 7 days of delivery
  • Damaged/missing item reported after 2 days

4. How Are Returns Processed?

  • Pickup within 5–7 business days after approval
  • Warehouse quality inspection
  • Refund or replacement processed within 5–7 days post approval

5. Order Cancellations

  • Cancel via My Account → Order Details → Cancel
  • Reason for cancellation required
  • Only before order is marked “Ready to Ship”

6. Refund Process

Prepaid Orders: Refunded to original payment method within 7 business days

COD Orders: Refund credited to your bank account

Refund Timelines:

  • Cancelled Orders – within 7 business days
  • Returned Items – typically within 2 weeks after pickup

7. Partial Order Returns

Yes, you may return individual items if they meet the return eligibility criteria.

8. Contact Us

GentStyle
GROUND FLOOR, SHOP NO. 8/6, COMMERCIAL COMPLEX, SANJAY PLACE, Agra, Agra, Uttar Pradesh, 282002
Email: dkscinfotechsolution@gmail.com
Phone: +91 9873756832

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