Returns, Refunds, Cancellations & Exchanges Policy

Welcome to GentStyle. We aim to provide you with a smooth and satisfying shopping experience. If something isn’t right with your order, we’re here to help.

1. What We Will Do Together

Step 1: Raise a Request
If you receive a wrong, expired, or damaged product, please raise a return or replacement request within 7 days from delivery. For damaged or missing items, the request must be raised within 2 days.
Email: support@gentaura.in with Order ID & contact details

Step 2: Review
We review your request within 2 working days.

Step 3: Pickup Arrangement
If approved, our courier partner will collect the product from your address.

Step 4: Self-Shipping (If Needed)
If reverse pickup is unavailable in your area, you may self-ship the product. Courier charges will be reimbursed upon submission of a valid receipt.

Step 5: Replacement or Refund
After receiving the returned item and completing a quality check:

  • Replacement delivered within 5–7 business days (subject to stock)
  • OR refund processed

2. Conditions for Return or Replacement

  • Wrong product delivered
  • Expired product delivered
  • Damaged product (tampered/broken packaging)
  • Incomplete order (missing items)

3. Returns or Replacements Will Not Be Accepted If

  • Product has been opened, used, or altered
  • Original packaging/tags/labels missing
  • Request raised after 7 days of delivery
  • Damaged/missing item reported after 2 days

4. How Are Returns Processed?

  • Pickup within 5–7 business days after approval
  • Warehouse quality inspection
  • Refund or replacement processed within 5–7 days post approval

5. Order Cancellations

  • Cancel via My Account → Order Details → Cancel
  • Reason for cancellation required
  • Only before order is marked “Ready to Ship”

6. Refund Process

Prepaid Orders: Refunded to original payment method within 7 business days

COD Orders: Refund credited to your bank account

Refund Timelines:

  • Cancelled Orders – within 7 business days
  • Returned Items – typically within 2 weeks after pickup

7. Partial Order Returns

Yes, you may return individual items if they meet the return eligibility criteria.

8. Contact Us

GentStyle
AN 19 PROZONE TRADE CENTER, MIDC Industrial Area Chikal Thana, Prozone Mall,
Chhatrapati Sambhajinagar, Maharashtra – 431005

Email: support@gentstyle.in
Phone: +91 7719029561

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